49 Reviews Found
Confirmed Service Customer
Had to get an oil change and n.y state inspection
Trudi B.
MASSENA

Was this review helpful?
Confirmed Service Customer
The vehicle was at the shop for over three weeks. We got the vehicle back (with a $3k bill), drove it for about a half an hour and the transmission went. Very disappointed.
Lawrence A.
POTSDAM

Was this review helpful?
Confirmed Service Customer
My truck was schedualed for thursday it did'nt get in till late friday. Then unfortunatly the technition was injured on the job.thankfully he's ok. I went to get it before closing friday . brought it back for 8am monday. After a 6hr wait.i was able to leave once it was fixed. each travel time for me is 45 minutes one way.
John P.
POTSDAM

Was this review helpful?

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
Staff is Friendly and Pleasant to deal with! I was kept informed and treated well!
Timothy M.
MASSENA

Was this review helpful?
Confirmed Service Customer
My truck was taken in for a possible wheel bearing issue. found it was bad ( curtis) was very understanding about working with my aftermarket power train Warranty. My warranty paid for99% of the fees involved. I'd like to thank curtis for working with my (Warranty People) the technition for the work performed, And To Frenchies Chevrolet for Accepting My Aftermarket warranty. Where i am driving farther now because my local dealer ship does not accept the warrantys anymore. thank you Frenchies Chevy !!
John P.
POTSDAM

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
a lot of testing to figure out a possible solution . only to find out its a wait and see if the light comes on again?
John P.
NORFOLK

Was this review helpful?

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
I know it was a mystery to find a broken wire . Check engine light can be a pain in the $%&&^#@=/^: thank you
John D.
LAKE PLACID

Was this review helpful?

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
I did not have any vehicle serviced at Frenchies on 10/23/2024. Either this is VIN associated with a past vehicle of mine or information has been misconstrued. I won���t be bringing a vehicle to Frenchies in he future for service either, as the last couple of visits resulted in situations where we were clearly being pushed to have parts replaced well before needed (ex. The 2022 Silverado I owned was told we needed to replace the rear brakes due to the service brake life indicator being on. When pressed (but not until), Frenchies service told us that that indicator appears when there is still 50% brake life left. Frenchies tried to get my wife to ok near 1K of work on my truck when it was not yet needed. There have been other instances like this associated with our vehicles recently as well as with our friends that have used them in the past. We will no longer support a service department we cannot trust to be forthcoming and honest.
Matthew S.
MASSENA

Was this review helpful?

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
What is there to say. It was quick and I was on my way in an hour. I did have to go back the next day because there was a light flashing and then solid on my dash to do with tire pressure. It has something to do with the tire rotation from the oil change and tire rotation the previous day. I guess something had to be reset and they did something with a gadget on each of the tires. They are always friendly and helpful and check out whatever problem I come in with.
Cheryl B.
MASSENA

Was this review helpful?
Confirmed Service Customer
Did not rotate tires and did not reset the oil monitor
Gary A.
MASSENA

Was this review helpful?
Confirmed Service Customer
They kept me informed and updated and my car was fixed much faster than I anticipated.
Melissa R.
BRASHER FALLS
